These matters have to be handled carefully and with sensitivity. If there is an issue with payment from a patient, save that conversation for you and your accounts team. However, avoid discussing specific accounts. These strategies can save you significant man-hours in calls and costly postage for mailed reminders. While you could save collection goals for business meetings, it doesn't hurt to mention ways to help encourage timely payment from your patients. Also, bring up any upcoming procedures or exams they might be due for so your team will be ready to follow up and recall them. Mention their names and what dental care they will be receiving that day. You should always bring up your patients during the morning huddle because you wouldn't be in business without them. Reviewing what makes your business attractive can help your team communicate this to patients and prospects, which increases your chance of appointment bookings. When discussing marketing with your crew, remember to explain this aspect of your business as finding ways to highlight what makes your dental office stand out. Every morning huddle with your dental staff should provide a quick snapshot of what objectives must be met and how to achieve them. You should evaluate productivity based on weekly demands and monthly goals. To better streamline your talking points, stick with giving a brief run down in each of the following categories: Key Topics You Should Always Discussįifteen minutes may seem like a lot of time, but trying to list out topics to review at your huddle, you may wish you had twenty instead. Likewise, if someone is running late or can't make it that morning, have one of their co-workers catch them up on the details. For instance, if you plan to review scheduling strategies, ensure your department head is present for this conversation. Morning huddles should involve everyone, especially those who lead in certain areas of your operations. To meet this timeframe, keep everyone on topic so it doesn't carry over longer than it should and become a drain on productivity. Ideally, you should only need 15 minutes to cover everything on your agenda. When huddling up, you need everyone laser-focused, so minimize distractions like food and heavy reading. To get the most out of your meeting, remember these essential tips: Keep It Short and On Point Your morning huddle with your dental team is meant not just to energize and motivate but create a proactive strategy to meet educational, operational, and educational goals that will benefit your business. Set a Daily Goal that Aligns with Your Long Term Strategy Sharing analytics with your hygienist, front desk reception, and other key employees brings a new level of accountability in their role to help their careers and your dental business be successful. Key performance indicators (KPIs) provide valuable insight into how your team and different operation strategies influence your business. How well is your dental office hitting new patient goals? Have recent interactions with prospective patients shown a need for more training to help convert them to booked appointments? Has your no-show rate dropped after implementing a new follow-up strategy? Below are the top talking points you should have ready before gathering round: Know Your Metrics Preparation is always a benefit to any meeting you might hold and will create a more responsive and impactful experience for all involved. Instead, bring a renewed focus to this short review time by preparing ahead. As mentioned in the introduction, a morning huddle in your dental office shouldn't be an off-the-cuff discussion about random topics affecting your team, patients, and business.
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